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PQRSF – Your opinion helps us improve

At the Prevrenal Foundation, we deeply value the voices of our users, caregivers, family members, allies, and visitors. Therefore, we offer this channel to formally submit your Requests, Complaints, Claims, Suggestions, or Compliments (PQRSF) related to our health services, care, administrative processes, or general experience.

What can you report here?

  • Request: When you wish to request specific information, services or procedures.

  • Complaint: If you have had a negative experience or wish to express your dissatisfaction with the service received.

  • Complaint: When you want to demand a solution to a problem.

  • Suggestion: If you would like to suggest improvements to our processes, services, or spaces.

  • Congratulations: If you want to recognize and thank our team for their attention or work.

Who can use this channel?

Anyone associated with the Prevrenal Foundation: patients, family members, caregivers, contractors, suppliers, partners, or the community at large.

Submit your PQRSF

Please fill out the following form with your contact information and the details of your request. Our customer service team will handle your request with transparency, respect, and promptness.

PQRSF

Please complete the following information so we can process your request. All fields marked with an * are required.

Patient document type
Citizenship card
Identity card
Alien ID card
Temporary Protection Leave (TPP)
Passport
Other
Relationship with the Prevrenal Foundation
Patient
Family member or caregiver
Health professional
Customer
Supplier or ally
Other
Select the type of application you wish to submit:
Request
Complaint
Claim
Suggestion
Congratulation

Would you prefer another channel? You can also send your PQRSF to siau@prevrenal.org or submit it in person at our offices.

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